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Gelombang Cekal

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Terms & Conditions

www.gcsb.com.my is a trading name of Gelombang Cekal Sdn Bhd (hereafter referred to as ‘The Company’)

These are the ‘The Company’ online store "Terms and Conditions of Buying Online", to which all users agree to and all online purchases are subject:

*All curreny is for MYR (Ringgit Malaysia) only. Currency on top for USD act as a price reference for visitors outside country of Malaysia. To know the exact price (due to contact currency variations) please contact us.

IMPORTANT


1. Price Information and Other Information Displayed
The prices shown are only applicable to purchases made via the website. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

Every effort is made to ensure the accuracy of all information contained within our site. If, for whatever reason, we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund if payment has already been processed.

2. Ordering Goods
Our online store can accept orders originating from and for delivery to Malaysia addresses only. For deliveries outside the Malaysia, please contact us to process your order. To order goods from our online store simply click the "add to cart" button on the product information page. After making your selections use the "view cart" link. You will be able to review and amend your order before proceeding through the checkout pages. We will ask for details of your billing address - this MUST be a valid address so we can contact you if we need to discuss your order.

You will be given the opportunity to select a different delivery address later in the checkout process. Clicking "checkout" will take you to ask for other details. On confirmation this will generate and transmit your order and display a page confirming the details of your order for your records. If you need to amend your order after it has been generated, please contact us.

‘The Company’ will confirm receipt of your order by sending an email to you using the address you supplied when making your online purchase, however this will not bring into existence a legally binding agreement between us.

3. Payment
We accept payment via our payment gateway iPay88. All iPay88 terms and conditions and their online transactions rules and regulations applied. We also accept patment via manual bank in or Internet Transfer. Goods will only be released once payment has been received by us in full. If you would like to order using a different payment method, please contact us.

4. Validation Checks
In the interests of preventing fraudulent use billing details and private information, ‘The Company’ will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data) and/or through third party companies. We may need to contact you by letter, telephone or email to verify details before we are able to dispatch your order or we may be unable to accept your order.

5. Liability
All information supplied by or on behalf of ‘The Company’ in relation to the products displayed on this site, whether in the nature of data, recommendations or otherwise, is supported by manufacturers research and believed reliable.

6. After-sales Support, Warranty and Guarantees
Where applicable, details of manufacturers guarantees or warranty arrangements are available on request. After sales support or warranty/guarantee claims will initially be dealt with by contacting us by email.

7. Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us and we will do everything we can to help you.

8. Warranty

  1. Warranty covers free labor and parts replacement due to manufacturer defect only
  2. Warranty does not cover ordinary wear & tear of parts like remote control, antenna, battery, adaptor etc.

8.a Audio Video Only

  1. Only one replacement of optical pick up within warranty period upon confirmation of fault. Subsequent replacement will be charged accordingly
  2. Warranty card or proof of purchase must present upon service is require

9. Faulty Goods
If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of the purchase price. Simply return it to us by one of the following methods:

  1. By post or carrier. You are advised to return a certificate of posting (available from all Post Offices and carriers at no charge) when returning items this way. Reasonable postage and carriage charges will be reimbursed.
  2. Directly to ‘The Company’ warehouse. Simply return the item to us for a replacement, repair or refund.
  3. Collection by ‘The Company’. We can arrange collection from you free of charge.

In all cases, our delivery note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it or we may have to return it to the Manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.
Any returns must be agreed and authorised by us in writing before they can be accepted.

10a. Industry Standard Tolerances
The materials displayed online are sold as semi-finished products. This means that all sizes are generally oversized to allow for subsequent machining. For tolerances on individual materials please contact the sales office BEFORE you place your order. Returns due to material supplied within normal manufacturing tolerances will not be accepted under any circumstances. Our standard cutting and machining tolerance is +/-1mm. If you require specific tolerances - please contact the sales office to discuss your requirements.

10b. Colour Reproduction
Reproduction of colour online is as accurate as photographic and electronic processes will allow.

11. Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with ‘The Company’ is as safe as purchasing  from offline companies. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

12. Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm ‘The Company’ or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

13. Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. ‘The Company’ owns the copyright in all materials on this site.

14. Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of ‘The Company’ or the property of their respective owners and is protected by Malaysia copyright laws. All trademarks that appear on this site are the property of their respective owners.

15. Product service

  • The product for servicing shall be delivered to the below address by the user at own exercise and expenses.
  • There will be return shipping and handling charges.

Gelombang Cekal Sdn Bhd
No 8, Jalan BJ2T 1/1,
Kawasan Perindustrian Balakong Jaya 2 Tambahan
43300 Seri Kembangan, Selangor Darul Ehsan, Malaysia.
Tel : 603-8964 4488
Fax : 603-8964 4884

Business hours

Monday to Friday  - 8.30 am to 5.30 pm
Saturday – 8.30am – 12.30pm

Last updated: 1st June 2013